Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...

Defensive security techniques often lag offensive attack tactics, opening companies to heightened risk from rapidly evolving threats. This often explains the frequency of devastating breaches: ...

Help desk tickets can reveal how customers use software to do business, where it's breaking down, and how that's impacting the organization. Similarly, they can shed light on what customers are buying ...

The Best Help Desk Software Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep ...